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The CEO's Challenge

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Reverse the Commoditization

 
Driving Your Company's Growth Agenda

 
Developing Customer Relationship Capital

 
Capturing the Wallet of the Future

 
Managing Global Client Relationships

 
Tackling the Front Office Productivity Challenge

 
The Gold Collar Worker

 
Understanding corporate clients

The Manager's Handbook
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Download Tackling the Front Office Productivity Challenge Tackling the Front Office Productivity Challenge: Redesigning Sales and Customer Coverage Processes
Peter F. Mathias

The potential to improve Front Office productivity represents the next frontier for many companies as they struggle to achieve higher returns. In our view, the future belongs to firms that build both knowledge efficiencies and process efficiencies that reinforce smarter and more productive behaviour across their organisations.

In this article, we provide a roadmap that will enable firms to become more efficient as they deliver knowledge advantage to their clients.

read full article (PDF) Tackling the Front Office Productivity Challenge