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The CEO's Challenge

The Skills Your Company Must Have

Reverse the Commoditization

Driving Your Company's Growth Agenda

Developing Customer Relationship Capital

Capturing the Wallet of the Future

Managing Global Client Relationships

Tackling the Front Office Productivity Challenge

The Gold Collar Worker

Understanding corporate clients

The Manager's Handbook
Knowledge Center

Download The 'Gold Collar' WorkerFront Office Productivity and the 'Gold Collar' Worker
The ability of professional service firms to generate superior returns depends today on their ability to realize economies of scale in the deployment of their most critical asset: their highly skilled workforces. However, this is the area of workforce efficiency in which there has been the least progress over the past 25 years.

This clip examines why professional service firms have experienced declining front office productivity and what can be done about it.

Download Idea Clip (PDF) Download the 'Gold Collar' Worker