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		About Us > Knowledge Center > The Skills Your Company Must Have > Tackling the Front Office Productivity Challenge
	Knowledge Center The CEO's Challenge The Skills Your Company Must Have Reverse the Commoditization Driving Your Company's Growth Agenda Developing Customer Relationship Capital Capturing the Wallet of the Future Managing Global Client Relationships Tackling the Front Office Productivity Challenge The Gold Collar Worker Understanding corporate clients The Manager's Handbook	Knowledge Center Tackling the Front Office Productivity Challenge: Redesigning Sales and Customer Coverage Processes Peter F. Mathias The potential to improve Front Office productivity represents the next frontier for many companies as they struggle to achieve higher returns. In our view, the future belongs to firms that build both knowledge efficiencies and process efficiencies that reinforce smarter and more productive behaviour across their organisations. In this article, we provide a roadmap that will enable firms to become more efficient as they deliver knowledge advantage to their clients. read full article (PDF)